sweet tech
Book a demo
Book a demo
Product

Servicing

A mobile-first borrower portal in your colours, for the ten years after the loan closes.

Scroll
Servicing

The ten years after closing, handled from the cab.

Payments, draws, covenants and renewals, in one portal your borrower reaches from the tractor cab, chasing themselves on schedule. Your back office sees the same screen, live.

A draw request from the cab, already sized right.

Covenants chase themselves, on schedule. A condition moved. It is flagged to your team — not auto-resolved.

A renewal is a confirmation, not a re-origination. The documents are already gathered. The covenant stays with your team until they clear it.

  1. From the tractor cab, the borrower checks that a payment landed, sees available credit, and sends a draw request already sized to lendable value.
  2. The recurring covenant schedule requests the year-end financials itself and tracks what came back; one condition has moved, so it is flagged to the lender's team rather than auto-resolved.
  3. A renewal runs in the portal with the documents already gathered: one confirmation. The flagged covenant stays with the team until a person clears it.
And here is the actual screen your team works in
Real screens from the running platform. Hover any one for what it is; click to see it at size.

The ten years after closing

Origination gets the attention; servicing is where the relationship is actually kept or lost. Sweet's servicing portal puts payments, draws, releases, renewals and covenant monitoring in one place your borrowers can reach from a tractor cab, and gives your back office the same screen with the same real-time data. It runs on the same drag-and-drop workflow engine as your origination flows, using the same templates and the same stakeholder access, so anything you have already configured, you do not configure again.

Built for a borrower holding a phone

Your borrowers can request a release of funds for a purchase that will not wait, check whether a payment landed, see interest paid, update bank details and start a servicing request without calling your office during your office hours. Every one of those is a call your team does not have to take, and a reason for the borrower to stay.

Renewals and covenants that chase themselves

  • Set a recurring task and the platform requests the financials for a covenant on schedule, every time, and tracks what came back.
  • Track covenant adherence in real time and get alerted when a qualifying condition moves, rather than at the next annual review.
  • Run renewals directly in the portal with the documents already gathered, so a renewal is a confirmation instead of a re-origination.
  • Handle borrowing base the way your credit agreement actually works: borrower-submitted, then approved as part of monthly financial reporting, with the draw constrained by lendable value rather than by the note cap alone.

Draws, payments and field servicing

  • Take secure digital payments, keep the payment history in one place and automate the reminders before a due date.
  • Handle partial releases and substitutions of collateral as standard servicing actions, gathering what the transaction needs as part of the request.
  • Give borrowers a view of available credit so the draw request arrives already sized correctly.

A portal you can keep adding to

Once your borrowers are in a portal that works, it becomes the place to offer them the rest of what you sell (insurance, digital banking, wealth) instead of a login they visit twice a year.

Learn more about Capital Markets or read the Servicing FAQ.

Servicing

Servicing that fits in a work glove.

Payments, renewals, covenant monitoring, and servicing requests, anytime, anywhere.

Book a demo

See the platform on your own book of business.

A working demo with your loan programs, your documents, and your workflow, not a slide deck.

Book a demo Read the FAQ
Book a demo