FAQ
Compliance
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Is our data secure? What certifications do you hold?
Sweet maintains a SOC 2 Type II attestation and the report is available to prospective customers under NDA. Data is encrypted in transit and at rest, and your institution's data is segregated from every other customer's. Trust & security sets out the current position in the detail a third-party risk questionnaire asks for, including what is still being confirmed.
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Who can see our borrowers' data?
Your data is yours. It is encrypted, and your institution's data is segregated from every other customer's. It is not pooled. The team comes from a fintech and banking background and treats data security as a starting condition rather than a feature. Access control, retention and sub-processors are documented on Trust & security.
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Can we control what the borrower sees, or keep things internal (e.g., not expose pricing/eligibility)?
Yes. Eligibility, pricing, and decisioning can be kept internal to the loan officer, and lenders can self-restrict what borrowers can do.
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Do you generate loan documents and disclosures?
Yes. Custom document generation works alongside the lender's disclosure vendors where required.
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Is e-signature embedded and tamper-proof? Can we put an NDA first, and how is signing/vaulting handled?
Sweet ships its own embedded e-signature, fully integrated into the platform: HSM tamper-sealing, two signature options, and an NDA available as the first gating task. The platform also integrates with e-vaulting (eOriginal/Wolters Kluwer) for authoritative copies.
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How is our customers' data protected?
End-to-end encryption, segregation of your institution's data from every other customer's, and a SOC 2 Type II attestation covering the controls behind both. Hosting, sub-processors, retention periods and incident notification are all listed on Trust & security, including the items still awaiting written confirmation. We would rather show you the gap than paper over it.
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Can you pull financials from other institutions (Plaid) and verify identity?
Yes. Connectors for financial data, plus multiple ID-verification options (SMS/carrier PII, driver's-license scan, KBA).
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